Return & Refund Policy
At Velora Bags, customer satisfaction is extremely important to us. We want every customer to feel confident when shopping with our brand. If you are not completely satisfied with your purchase, we offer a transparent and fair return and refund process designed to resolve issues quickly and professionally.
This policy explains the conditions under which returns and refunds are accepted, how the process works, and what customers should expect when requesting a return. By placing an order on velorabags.com, you agree to the terms and conditions described in this policy.
Our online store operates using the infrastructure provided by Shopify, which enables us to securely manage orders, payments, and return requests.
Return Eligibility (30-Day Returns)
Customers may request a return within 30 days of receiving their order. This return window allows customers enough time to inspect the product and ensure it meets their expectations.
To be eligible for a return, the item must meet the following conditions:
• The item must be unused and unworn
• The product must remain in its original condition
• All original packaging, tags, labels, and accessories must be included
• The item must not show signs of wear, washing, damage, or alteration
• The product must not be damaged due to customer misuse after delivery
Returns that do not meet these requirements may be declined after inspection.
Velora Bags reserves the right to inspect all returned items before approving a refund to ensure they meet the return conditions outlined above.
Certain products may not be eligible for return, including:
• Final sale or clearance items
• Personalized or custom-made products
These items cannot be returned unless they arrive damaged or defective.
How to Request a Return
To start the return process, customers must contact our support team before sending any items back. Returns sent without prior authorization may not be accepted or processed.
To request a return, please contact us using the following information:
• Email: support@velorabags.com
• Include your order number and a brief explanation for the return request
Providing accurate order details helps our support team review the request more quickly and provide the correct instructions.
Once your return request has been reviewed and approved:
• Our team will send you a return label via email
• You will need to print the return label and attach it securely to the parcel
• Carefully package the item to prevent damage during return shipping
• Send the package back to our registered return address
Customers are encouraged to use proper packaging materials to ensure that the item arrives safely during the return shipment.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can resolve the issue promptly.
To report a problem with your order:
• Email: support@velorabags.com
• Include your order number
• Provide clear photos showing the damage, defect, or incorrect product
Photos help our support team evaluate the situation quickly and determine the best resolution.
Once the issue is verified, customers may choose between the following options:
• Receiving a replacement item
• Receiving a full refund
If a replacement is requested, shipping times may vary depending on product availability and the customer’s location.
Velora Bags will work to resolve such issues as quickly as possible to ensure customer satisfaction.
Exchanges
Velora Bags currently does not offer direct exchanges for products.
If you wish to receive a different product, we recommend the following process:
• Submit a return request for the original item
• Once the return process has been approved, send the item back
• Place a new order separately for the desired product
This process helps ensure faster order processing and accurate inventory management.
However, if the item you received is damaged, defective, or incorrect, a replacement will be arranged at no additional cost to the customer.
Restocking Fees
Velora Bags does not charge any restocking fees for eligible returns.
Customers will receive the approved refund amount according to the conditions outlined in this policy once the returned product has been inspected and approved.
Refund Process
After a returned item arrives at our facility, our team will inspect the product to confirm that it meets the return eligibility requirements.
Once the inspection is completed:
• Customers will receive an email notification confirming the refund status
• If approved, the refund will be issued to the original payment method used during the purchase
Refund processing usually follows this timeline:
• Refund approval and processing typically occur within 5 business days after the return is inspected
• Payment providers or banks may require additional time to complete the transaction
Customers should note the following important points:
• Refunds are issued only to the original payment method
• Original shipping charges are non-refundable, unless required by law or due to an error on our part
• Processing times may vary depending on the customer’s bank or payment provider
Order Cancellations
Customers may cancel an order before it has been shipped and receive a full refund.
If the order has already been processed and shipped, it can no longer be canceled. However, customers may still request a return according to the conditions outlined in this policy once the item is delivered.
To request an order cancellation, customers should contact our support team as soon as possible.
Discounts and Promotions
Velora Bags may occasionally offer promotional discounts, special offers, or coupon codes.
Please note the following conditions regarding promotions:
• Discount codes must be applied during the checkout process
• Discounts cannot be applied after an order has been completed
• Refunds cannot be issued for unused or forgotten promotional codes
Customers are encouraged to verify that promotional codes have been successfully applied before completing the checkout process.
Refund Delays
In most situations, refunds are processed quickly after approval. However, delays may sometimes occur due to payment processing systems or financial institutions.
If your refund has not appeared in your account within 15 business days after approval, please contact our support team so we can investigate the issue.
When contacting support, please include:
• Your order number
• The email used for the purchase
• Any relevant payment details
You may contact us at:
• Email: support@velorabags.com
Our support team will review the situation and assist you as quickly as possible.
Velora Bags remains committed to providing a fair, transparent, and customer-focused return and refund experience. Our goal is to ensure that every customer feels confident and supported when shopping with our brand.
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Contact Information
Business Name: Velora Bags
Email: support@velorabags.com
Phone: +1 (850) 342-5342
Business Hours: 9:00 AM – 5:00 PM
Address: 2821 S Ferdon BLVD, 1084, Crestview, FL, 32536
Live Chat Support: Available 24/7